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Customer Engagement Success Stories

Some Ways to Say Thnks

THERE ARE LIMITLESS WAYS TO SAY THNKS FOR Marketing. HERE ARE A FEW IDEAS!

Team Training

Leading a virtual user training for a customer? Wow them with a Power Lunch for the Team sent earlier in the day so that they can order in at the office and turn your presentation into a lunch and learn experience! This places a connection between your thoughtfulness and the product, and helps develop customer loyalty. 

 

Apology

We all make mistakes, but it’s what you do after that matters for your customers and shows that you are willing to go the extra mile to ensure your client relationships remain strong. It’s often a good idea to resolve the tricky situation with a little humor and breakfast on you by sending an ‘Eggstra’ Sorry Sandwich.

 

Congratulations

Whether it’s related to business or something exciting in your client’s personal life, Thnks has so many options for saying “Congrats!”. Taking a moment to celebrate wins or big occasions demonstrates your thoughtfulness and helps forge stronger connections with clients. Some of our most popular options to say congratulations are Cocktail Kits with all the ingredients to make your client’s favorite drink!

 

CUSTOMER RETENTION

Once the deal is closed, the work of developing the relationships is only just beginning. It is important to have a clear customer retention strategy that is focused on relationship building in order to continue growing and expanding your business relationships. A great time to show that you continue to value their business is sending a Bottle of Champagne at the beginning of every new year.

 

Marketing Events Best Practices

Looking for more ways that you can use Thnks every day? We’ve put together a Best Practices guide to help you out! Click the button below to view the whole guide and read some of our favorite tips!

View The Marketing Events Guide

From the Thnks Blog:

The Best Time to Send Thnks in Account Management

How to Build Relationships with Customers through Surprise and Delight

Why You Should Always Ask for Client Feedback

I honestly love Thnks and am already thinking about what I will send when deals close later this month. It makes it exciting and adds a creative element!
Catherine Geewax
Catherine GeewaxSigma Computing
Thnks has saved me hours of time so I can focus on what is most important, spending time building relationships in person or on calls with my customers.
Todd Catlette
Todd CatletteSangoma
Thnks helps me engage with leads who reviewed Insightly's content, but have not raised their hand to be contacted, and encourage leads to schedule time with us!
Christian Conover
Christian ConoverInsightly
When I use Thnks, I can get a program up and running in a day. I just need my list of contacts, my message, and it’s out the door. I can see in real time if people are redeeming gestures or responding. It’s all automated, which is amazing.
Dominique de Stefano
Dominique de StefanoSigma Computing
Without the ability to entertain in-person, the Thnks program has been invaluable for bringing joy and showing clients, candidates, consultants, and our employees they are appreciated!
Kelly May
Kelly MayVaco
Thnks is an outlet to start things off on the right foot. I’m able to engage with customers and new business on a personalized level through the multi-faceted platform.
Bryan Scholz
Bryan ScholzSalesforce
It's often said that people don’t care what you know until they know that you care. Gratitude is an aspect of caring, and the Thnks platform is the way my team demonstrates gratitude in simple gestures.
Jason Zawacki
Jason ZawackiPure Storage
With Thnks, we've been able to make gratitude a part of our client's journey through their entire lifecycle.
Michelle Della Rocco
Michelle Della RoccoMavenlink

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