Customer Engagement Success Stories
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Team Training
Leading a virtual user training for a customer? Wow them with a Power Lunch for the Team sent earlier in the day so that they can order in at the office and turn your presentation into a lunch and learn experience! This places a connection between your thoughtfulness and the product, and helps develop customer loyalty.
Apology
We all make mistakes, but it’s what you do after that matters for your customers and shows that you are willing to go the extra mile to ensure your client relationships remain strong. It's often a good idea to resolve the tricky situation with a little humor and breakfast on you by sending an ‘Eggstra’ Sorry Sandwich.
Congratulations
Whether it’s related to business or something exciting in your client’s personal life, Thnks has so many options for saying “Congrats!”. Taking a moment to celebrate wins or big occasions demonstrates your thoughtfulness and helps forge stronger connections with clients. Some of our most popular options to say congratulations are Cocktail Kits with all the ingredients to make your client’s favorite drink!
CUSTOMER RETENTION
Once the deal is closed, the work of developing the relationships is only just beginning. It is important to have a clear customer retention strategy that is focused on relationship building in order to continue growing and expanding your business relationships. A great time to show that you continue to value their business is sending a Bottle of Champagne at the beginning of every new year.
Account Management Best Practices
Looking for more ways that you can use Thnks every day? We've put together a Best Practices guide to help you out! Click the button below to view the whole guide and read some of our favorite tips!
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